We are a multi-person rep. agency, therefore there is more than one person available to answer your questions and service your needs locally. Our territory does not extend beyond New England for any of the companies that we represent. We have a smaller territory than most factory representatives working on their own, so we can devote the time our clients need to select the right product for their needs. We never have a vacation shutdown with no one available to assist you. We also schedule our individual vacations on a staggered basis so someone is available when you need them.